Shipping Information
Shipping Information ✨
We can't wait for your lashes to arrive. Here's everything you need to know about processing times, delivery estimates, tracking updates, and shipping policies before your parcel heads your way. 💌
✨ Getting Your Lashes Ready
Orders are usually processed within 1–2 business days.
Orders placed during weekends, public holidays, launches, or promotional campaigns may require additional processing time.
Once your order has been packed and dispatched, you'll receive a shipping confirmation email together with your tracking details.
💌 Shipping & Delivery Fees
Shipping fees are calculated automatically at checkout based on your delivery location and selected shipping method.
Any free shipping promotions will be clearly stated on our website and are subject to the terms of the promotion.
🚚 On The Way To You
Malaysia
- West Malaysia: 2–4 business days
- East Malaysia: 3–7 business days
International Orders
Delivery times vary depending on destination, customs clearance requirements, and local courier services. Delivery estimates are not guaranteed.
🔍 Track My Parcel
Once your parcel has been dispatched, you'll receive a tracking number via email.
If you haven't received your tracking information within 3 business days after placing your order, please contact us at thefactoriestudio@gmail.com.
📍 Oopsie, Wrong Address
Please ensure all shipping information is accurate before completing your order.
The Lash Factorie cannot be held responsible for parcels delayed, returned, or lost due to incorrect or incomplete delivery information provided during checkout.
📦 Where's My Parcel?
Once your parcel has been handed over to the courier, delivery is managed by the shipping provider.
Delivery delays may occasionally occur due to:
- Courier service disruptions
- Weather conditions
- Customs inspections
- Public holidays
- Incorrect delivery information
Parcels marked as "Delivered" by the courier are considered successfully fulfilled.
🌎 Lashes Around The World
International orders may be subject to customs duties, taxes, import fees, or handling charges imposed by the destination country.
These charges are not included in the product or shipping total and remain the responsibility of the customer.