Shipping policy

Shipping Information ✨

We can't wait for your lashes to arrive. Here's everything you need to know about processing times, delivery estimates, tracking updates, and shipping policies before your parcel heads your way. 💌

✨ Getting Your Lashes Ready

Orders are usually processed within 1–2 business days.

Orders placed during weekends, public holidays, launches, flash sales, or promotional campaigns may require additional processing time.

Once your order has been packed and dispatched, you'll receive a shipping confirmation email together with your tracking details.

💌 Shipping & Delivery Fees

Shipping fees are calculated automatically at checkout based on your delivery location and selected shipping method.

Any free shipping promotions will be clearly communicated on our website and are subject to the terms of the respective campaign.

🚚 On The Way To You

Malaysia

  • West Malaysia: 2–4 business days
  • East Malaysia: 3–7 business days

International Orders

Delivery times vary depending on destination country, customs clearance, and local courier networks.

All delivery timelines are estimates and cannot be guaranteed.

🔍 Track My Parcel

Once your parcel has been dispatched, you'll receive a tracking number via email.

If you haven't received your tracking details within 3 business days of placing your order, please reach out to us and we'll be happy to assist.

📍 Oopsie, Wrong Address

Please ensure all shipping information is accurate before completing your purchase.

The Lash Factorie is not responsible for parcels delayed, returned, or lost due to incorrect or incomplete shipping information provided during checkout.

📦 Where's My Parcel?

Once your order has been handed over to the courier, delivery is managed by the shipping provider.

Occasionally, delays may occur due to:

  • Courier service disruptions
  • Weather conditions
  • Customs inspections
  • Public holidays
  • Incorrect delivery information

Parcels marked as "Delivered" by the courier will be considered successfully fulfilled.

🌎 Lashes Around The World

International orders may be subject to customs duties, import taxes, handling fees, or other charges imposed by the destination country.

These charges are not included in your product or shipping total and remain the responsibility of the customer.

💕 Need a Lash Bestie?

Need help with your order, shipping update, or delivery enquiry?

📧 thefactoriestudio@gmail.com

We'll get back to you as soon as possible.

💖 Please ensure someone is available to receive your parcel. Once a parcel has been successfully delivered according to the courier's tracking records, The Lash Factorie cannot be held responsible for parcels that are lost, stolen, misplaced, or damaged thereafter.